Customer Service Specialist

Company Description

Welcome to Next Level Education (PVT) LTD, a leading education consultancy dedicated to helping students achieve their full potential. Our mission is to provide personalized support and guidance to students of all ages and backgrounds as they navigate the complex world of education. We offer college counselling, test preparation, and academic coaching services to help students reach their goals. Our team of highly experienced and dedicated consultants are experts in their respective fields and have a proven track record of helping students succeed.

Role Description

This is a full-time on-site Customer Service Specialist role located in Jaffna. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, using proper phone etiquette, delivering excellent customer service, and enhancing the overall customer experience on a day-to-day basis.

Qualifications
• Customer Support and Customer Satisfaction skills
• Phone Etiquette
• Customer Service and Customer Experience skills
• Strong interpersonal and communication skills
• Ability to work well in a team
• Previous experience in customer service roles
• Knowledge of education industry practices is a plus
• High school diploma or equivalent

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