about the role

To provide next level technical support to Skill centers keeping in view functional KPIsTo identify SDN Backbone network issues for Customer Services and co-ordinate with SDN TEC for resolution.To identify service issue(Firewall,Loadbalancer) for customer and co-ordinate with VNF OPS for resolutionTo contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDN Customer services in Orange Business ServicesTo generate “Technical Incident Reports” for major network incidents and problemsTo lead technical domain skills development projects and ensure that right level of technical skills are available on a particular technical domain

about you

Experience:
• 5 to 8 years of work experience in Telecom domain
• minimum 4-7 years of hands on experience in Layer-3 configurations desirable

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.