Job description

Your Tasks:
• Processing incoming customer inquiries via chat, telephone, and email, mainly in German language.
• Handling customer complaints and ensuring general customer satisfaction.
• Performing general office and administrative tasks.
• Coordinating forwarding deliveries and creating export documents.
• Managing our social media channels and communicating with influencers.

Your Profile:
• Fluent in German language.
• At least 2 years of professional experience in office work and customer service.
• Professional and friendly demeanor.
• Good spoken English skills.
• Reliable, with an independent way of working and strong organizational skills.
• High flexibility to work in the German time zone:
• Regular working hours: 12 PM to 3 PM (CET).
• Must be available to provide coverage during sick leave or vacation days, with working hours from 7 AM to 11/12 AM (CET).