Position- Chat Support Executive

Experience: 0-3 Years

Communication: Execellent

Skillsets: Not Technical, Presentable, positive attitude

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization.
We are flourish, Open & Flexi culture organization with youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product –
• CrelioHealth LIMS – Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better
• CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
• CrelioHealth Inventory – Online platform to manage your lab inventory, stock, and purchases

Org link – https://livehealth.in/

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.livehealth.inCrelioHealth for Diagnostics
Blog – CrelioHealth for Diagnostics

Responsibilities
• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems, network problems, diagnosing and solving software issues at users’ end.
• Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
• Assist with high severity requests or issue escalations as needed.

Requirements
• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognize the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working on the US- Time Zone.

Looking for Immediate Joiners or with a Notice period of 30 days

Benefits/Perks:
• Attractive pay scale
• Mediclaim benefits -Employeee+Spouse+2Childrens+Parents
• Infinite Leave’s availability post confirmation (T & C apply)
• Flexible working hours & Hybrid work model
• Saas Product based experience